Domestic Violence Prevention Program

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Domestic Violence Prevention Program

YWCA of Central Virginia’s Domestic Violence Prevention Program’s mission is to provide support for the domestic violence victims and work toward the reduction and elimination of family violence.

The Domestic Violence Prevention Programs (DVPP) helps women, children, men, and families recover from abuse, resolve personal conflicts, improve self-esteem and begin new lives. The primary feature of this program is our two VSDVAA certified shelters.  The shelters are located in a private, secure and confidential places in both the City of Lynchburg and the Town of Altavista.

  • Hours of Operation
    • YWCA  Domestic Violence Prevention Program is accessible 24 hours a day, 7 days a week
    • Please call our 24/7 hotline: 1-888- 528-1041 if you or someone you love needs assistance.

Other ways to contact the program include:

  • YWCA Main Telephone Line: (434) 847-7751 Option 2
  • YWCA Fax: (434) 847-2529

Services Offered by DVPP

YWCA of Central Virginia’s Domestic Violence Prevention Program
Client Grievance Policy

YWCA of Central Virginia is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.  It is the policy of YWCA of Central Virginia to treat all clients with fairness and professionalism and to strive for excellence in providing services to clients.  YWCA policy provides clients and their families or legal guardians with the opportunity to express a problem or grievance related to the quality of services.  If you feel you have been treated unfairly, unprofessionally or feel that your rights have been breached, the following procedure should be used.

YWCA of Central Virginia’s procedure is designed to provide a means for those potential, current, and exiting clients in the Domestic Violence Prevention Program to bring a grievance to the attention of YWCA and to reach a speedy resolution.  YWCA has a strict policy prohibiting retaliation in any form against anyone who files a grievance.

A grievance is defined as any situation or condition that a client thinks is unfair, unjust or inequitable.  In addition, if a client merely states they want to file a grievance, and a grievance should be completed.  Under this Client Grievance Procedure, you should submit a grievance in the following sequence:

  • If you have a grievance, the concern can be discussed with a YWCA DVPP team member. If you decided to speak to a YWCA DVPP team member and an agreement cannot be reached, you should proceed to the next step of this grievance procedure.  You can also file a grievance without any discussion and proceed to the next step.  Grievance forms can be found at the following:
    1. The lobby of YWCA’s Sadler House of Promise and Frannie’s House of Hope
    2. On the computer assigned for client use. *Please see desktop for grievance icon
    3. You can request the form from any YWCA DVPP team member
    4. Call 434-847-7751, select option 2 to request a form
    5. On our website at ywcacva.org. Please go to the Domestic Violence Prevention Program Page, and click the hyperlink for a Grievance Form.
  • If the matter has not been resolved to your satisfaction, you may choose to discuss your concerns with the Senior Managing Director for Victim Services (email: victrimservices@ywcacva.org | phone 434-847-7751, selection option 2 and ask for the Senior Managing Director)
  • Once notified in writing, YWCA will initiate an investigation within two (2) business days and provide an acknowledgment to you within seven (7) business days
  • YWCA will report the outcome of the complaint investigation to you within fourteen (14) business days after the complaint is relieved. If it has not been possible to gather the necessary information that would lead to a resolution by fourteen (14) days you will be notified and given a new date, up to 30 days, by which a resolution or determination will be made.
  • If for any reason you are unsatisfied with the results, you may contact YWCA of Central Virginia’s Chief Executive Officer to discuss the matter further. The CEO will conduct a review of the matter and will respond to you in writing within ten (10) business days.  The CEO’s decision and recommendations will be final.

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If you need help leaving a domestic violence situation please call us 24/7 at 1-888-528-1041.  If you need help with a sexual assault/violence situation please call us 24/7 at 1-888-947-7273.