Church Street Bridal Assistant Manager

• Hours: This is a full-time position. The YWCA currently works a 35-hour workweek. The Assistant Manager is expected to work most of his/her weekly hours serving customers through appointments or open store hours, and the remaining time engaged in work on inventory and/or store marketing. Traditional open shop hours are Tuesday-Friday 3-6 pm; Saturday 10-4 pm – however hours of operation may change to best fit community and customer needs.
• Rate of Pay: $22,000-25,000 annually for a 35-hour workweek depending on experience and availability of funds.  A successful background check is required and will be run post-offer.  Please note that certain crimes will invalidate any offer of employment.
• PDF of Job Description: YWCA FT CSB Assistant Manager
• Applications accepted online only – if the ad has disappeared it may be paused to evaluate current applicants (we will not accept phone calls or emails) – Indeed Application Link

Job DescriptionThe YWCA of Central Virginia is seeking a full-time Assistant Manager to help oversee our Church Street Bridal Shop located at 626 Church Street, Lynchburg, Virginia, and to ensure the success of our Church Street Bridal Shop at Rosemont Manner (Berryville, VA). The Church Street Bridal Boutique’s Assistant Manager will help oversee the efficiency of the shop’s inventory system as well as our sales floor. The Assistant Manager will be responsible for developing opportunities for customers, providing training and support to Sales Associates, while working collaboratively with the YWCA team. Behind the scenes, the Retail Assistant Manager will oversee retail operations, including exclusive work with the shops’ inventory and visual merchandising systems under the direction of the Chief Executive Officer and the Senior Managing Director of Finance & Human Services, and be actively involved with building our sales team and providing them with the guidance and training necessary to provide creational service.

The YWCA of Central Virginia is seeking a full-time Assistant Manager to help oversee our Church Street Bridal Shop located at 626 Church Street, Lynchburg, Virginia, and to ensure the success of our Church Street Bridal Shop at Rosemont Manner (Berryville, VA). The Church Street Bridal Boutique’s Assistant Manager will help oversee the efficiency of the shop’s inventory system as well as our sales floor. The Assistant Manager will be responsible for developing opportunities for customers, providing training and support to Sales Associates, while working collaboratively with the YWCA team. Behind the scenes, the Retail Assistant Manager will oversee retail operations, including exclusive work with the shops’ inventory and visual merchandising systems under the direction of the Chief Executive Officer and the Senior Managing Director of Finance & Human Services, and be actively involved with building our sales team and providing them with the guidance and training necessary to provide creational service.

ESSENTIAL FUNCTIONS
Supervisory & Managerial Responsibilities
• Create an annual work plan for accountability.
• Responsible for receiving, documenting, and distributing all store inventory under the sole direction of the Senior Managing Director of Finance & Human Resources and the Chief Executive Officer. Will be responsible for ensuring the proper allocation of the stock gowns are also distributed and managed at the CSB Rosemont Manor location (Berryville, VA). Will work to ensure that information on donated inventory is properly received by CSB Manager and YWCA Communications and Development Manager for recording in the YWCA’s CRM program.
• Evaluate sales consultant performance and identify hiring and training needs.
• Supervise and motivate staff and volunteers to perform their best.
• Coach and support new and existing Bridal Consultants, and CSB volunteers. Make sure all employees adhere to the YWCA Personnel Policies and live the YWCA mission to eliminate racism and empower women.
• Review sales reports, analyze, and interpret retail data, like revenues, expenses, and competition.
• May be responsible for scheduling all Bridal Consultants and shop volunteers using YWCA’s time clock system, as well as providing timely approvals for staff hours. Will approve all personal time off hours and will schedule any required “blackout” dates for vacation time usage.
• May be responsible for hiring, training, and handling discipline/termination of subordinate employees in consultation with the CSB Manager and/or Senior Managing Director of Finance & Human Resources.

General Responsibilities
• Will ensure knowledge of inventory, designers, gown styles, gown materials, and latest bridal trends through self-education. Research emerging trends and use the information for store sets and merchandising.
• Responsible for planning and implementing strategies to attract customers in consultation with the YWCA Communications and Development Manager that includes social media marketing and engagement, print marketing, participation in bridal shows and expos, and other forms of appropriate marketing and advertising.
• Coordinate daily customer service operations (e.g. sales processes, orders, and payments)
• Track the progress of weekly monthly, quarterly, and annual fundraising objectives in consultation with the YWCA Communications and Development Manager and Senior Managing Director of Finance & Human Resources.
• Engage with brides and other customers on the sales floor during open hours, all managerial staff will be required to be present on the floor during shop hours or appointments to engage brides and provide excellent and total customer service
• Communicate with all clients and evaluate their needs fully
• Handle complaints from customers
• Analyze consumer behavior and adjust product positioning
• Act as CSB representative, be willing to engage in community presentations and outreach about the YWCA and store generally and set an example for the staff.
• Must attend YWCA managerial staff meetings and YWCA all-staff meetings.

Volunteer Recruitment & Training
• Work to continue recruitment and engagement of volunteers for the shop.
• Conduct training for shop volunteers and set volunteer schedules.

All YWCA staff members are expected to function as self-directed members of a team, to model professional standards and the YWCA mission, and to help sustain an environment that eliminates racism, promotes diversity and inclusion, and encourages women’s and girl’s investment in themselves and in the YWCA movement.

JOB QUALIFICATIONS
• An understanding of and belief in the mission of the YWCA of Central Virginia which is to eliminate racism and empower women. All team members must commit to promoting racial equity and social justice advocacy.
• High School degree required. Associates Degree or higher in Business Management/Administration, Retail, Fashion, or Hospitality preferred.
• At least 1 year as a retail supervisor (keyholder, assistant manager, manager) required.
• Experience with recruiting and performance evaluation process.
• Familiarity with financial and customer service principles.
• Excellent math skills with the ability to create and analyze reports, spreadsheets, and sales statistics.
• Excellent leadership, management, and interpersonal skills.
• Proficiency with Microsoft Office suite including Word, Excel, and PowerPoint. Should be comfortable or willing to learn best practices for Microsoft Outlook 365, Microsoft OneDrive, and Microsoft SharePoint.
• Excellent written and verbal communication skills.
• Ability to prioritize, multi-task, and follow through with minimal direction; as well as comfort level to take the initiative to complete work needed without consultation to CSB Manager.
• Attention to detail and being highly organized is a must.
• Impeccable professionalism that will be displayed when working with other team members, other YWCA staff members and volunteers, the public, and the public-at-large.
• Flexibility to work in shifts including weekends.
• Access to reliable personal transportation. Assistant Manager is preferred to must have a valid driver’s license and be able to operate a motor vehicle themselves.
• Ability to function well in a high-paced and at times stressful environment.

Church Street Bridal Keyholder

• Hours:  Part-Time hours that could be anytime between 9am-7pm Tuesday-Friday, or 9am-6pm on Saturdays.  Our shop is currently closed on Sunday and Monday, but we may open on Mondays to serve additional needs of brides.
• Rate of Pay: $10-10.75 per hour.  A successful background check is required and will be run post-offer.  Please note that certain crimes will invalidate any offer of employment.
• PDF of Job Description: CSB Keyholder
• Applications accepted online only – if the ad has disappeared it may be paused to evaluate current applicants (we will not accept phone calls or emails) – Indeed Application Link

Job Description: Church Street Bridal Boutiques Keyholder will be responsible for ensuring that the store is clean and organized, supporting the sales plan through effective execution of store and operational tasks, working on the sales floor with customers in a Consultant capacity, assisting all Sales Consultants on the retail floor, and – as needed – opening and/or closing the store following appropriate protocols including financial protocols.

Area of Responsibility
General Responsibilities

• Will ensure knowledge of inventory, designers, gown styles, gown materials, and latest bridal trends through self-education. Research emerging trends and use the information for store sets and merchandising.
• Will ensure knowledge and understanding of YWCA of Central Virginia direct service programs (Domestic Violence Prevention Program, Sexual Assault Awareness Program, Town Center Women’s Residential Housing Program) to educate and inform brides about the work their investment is supporting. Will also be responsible for knowing history of YWCA movement.
• Coordinate daily customer service operations (e.g. sales processes, orders, and payments)
• Arrive early to open the store and start preparations for the day using the opening checklist when scheduled.
• Leaving late to close the store using the closing checklist when scheduled to do so.
• Engage with brides and other customers on the sales floor during open hours, all managerial staff will be required to be present on the floor during shop hours or appointments to engage brides and provide excellent and total customer service including handling complaints with care.
• Ensure the store is clean and organized, including staff areas
• Assisting the CSB Assistant Manager with the monitoring and maintenance store inventory
• Assist in making sure all employees adhere to YWCA policies and guidelines; report any concerns with employee performance to the CSB Manager and/or CSB Assistant Manager
• Provide support for onboarding and training new CSB Consultants and Volunteers as requested by the CSB Manager and CSB Assistant Manager
• Assume managerial responsibilities in the event of management absentees.
• Act as our store’s representative and set an example for our staff through professionalism
• Other duties as assigned by the CSB Manager and CSB Assistant Manager. Duties may also be assigned by the Senior Managing Director of Finance & Human Services, or the YWCA Chief Executive Officer.

All YWCA staff members are expected to function as self-directed members of a team, to model professional standards and the YWCA mission, and to help sustain an environment that eliminates racism, promotes diversity and inclusion, and encourages women’s and girl’s investment in themselves and in the YWCA movement.

Church Street Bridal Consultant

• Hours:  Part-Time hours that could be anytime between 9am-7pm Tuesday-Friday, or 9am-6pm on Saturdays.  Our shop is currently closed on Sunday and Monday, but we may open on Mondays to serve additional needs of brides.
• Rate of Pay: $9-10 per hour
• PDF of Job Description: CSB Part Time Bridal Consultant
• Applications accepted online only – if the ad has disappeared it may be paused to evaluate current applicants (we will not accept phone calls or emails) – Indeed Application Link

Job Description: Church Street Bridal Boutiques Retail Consultant/swill be responsible for ensuring that the store is clean and organized, supporting the sales plan through effective execution of store and operational tasks, working on the sales floor with customers in a Consultant capacity, assisting all Sales Consultants on the retail floor, and – as needed – assist with opening and/or closing the store following appropriate protocols including financial protocols.

General Responsibilities

• Will ensure knowledge of inventory, designers, gown styles, gown materials, and latest bridal trends through self-education. Research emerging trends and use the information for store sets and merchandising.
• Will ensure knowledge and understanding of YWCA of Central Virginia direct service programs (Domestic Violence Prevention Program, Sexual Assault Awareness Program, Town Center Women’s Residential Housing Program) to educate and inform brides about the work their investment is supporting. Will also be responsible for knowing the history of the YWCA movement.
• Assist with daily customer service operations (e.g. sales processes, orders, and payments)
• Arrive early to open the store and start preparations for the day using the opening checklist when requested.
• Leaving late to close the store using the closing checklist when scheduled to do so.
• Engage with brides and other customers on the sales floor during open hours, all managerial staff will be required to be present on the floor during shop hours or appointments to engage brides and provide excellent and total customer service including handling complaints with care
• Ensure the store is clean and organized, including staff areas
• Assisting the CSB Assistant Manager with the monitoring and maintenance store inventory

All YWCA staff members are expected to function as self-directed members of a team, to model professional standards and the YWCA mission, and to help sustain an environment that eliminates racism, promotes diversity and inclusion, and encourages women’s and girl’s investment in themselves and in the YWCA movement.

  JOB QUALIFICATIONS

• An understanding of and belief in the mission of the YWCA of Central Virginia which is to eliminate racism and empower women. All team members must commit to promoting racial equity and social justice advocacy.
• High School degree or GED required.
• At least 1 year as a retail sales experience required.
• Excellent math skills with comfort in working with funds.
• Excellent leadership, management, and interpersonal skills.
• Comfort with Microsoft Office suite including Word, Excel, and PowerPoint. Should be comfortable or willing to learn best practices for Microsoft Outlook 365, Microsoft OneDrive, and Microsoft Teams.
• Excellent written and verbal communication skills.
• Ability to prioritize, multi-task, and follow through with minimal direction; as well as comfort level to take the initiative to complete work needed without oversight or supervision.
• Attention to detail and being highly organized is a must.
• Impeccable professionalism that will be displayed when working with other team members, other YWCA staff members and volunteers, the public, and the public-at-large.
• Flexibility to work in shifts including weekends.
• Access to reliable personal transportation.
• Ability to function well in a high-paced and at times stressful environment.

Victim Services Relief Worker

• Hours: Part-Time hours that could be evening, overnight, or weekend hours depending on need and employees’ availability.
• Rate of Pay: $9-10 per hour
• PDF Job Description: YWCA VS Relief Worker
• Applications accepted online only — if the ad has disappeared it may be paused to evaluate current applicants (we will not accept phone calls or emails): Indeed Application Link

Job Description: The YWCA of Central Virginia is seeking a team member to provide support services to the community and our Victim Services program clients through our domestic violence shelter, domestic violence, and sexual assault hotline services, and in our Children’s Supervised Visitation Center.  This multi-faceted position reports to the YWCA Senior Managing Director for Victim Services, in conjunction with the Associate Manager for Urban Shelter programs and the Supervised Visitation Center Coordinator.  The role has no supervisory responsibilities.  The ideal candidate will have hands-on experience with youth and/or families in crisis, administrative experience, and a comfort level for working with community members and clients who may have been personally traumatized or exposed to trauma.

Job Qualifications

1. An understanding of and belief in the mission of the YWCA of Central Virginia which is to eliminate racism and empower women. All team members must have a commitment to promote racial equity and social justice advocacy.
2. High School diploma required. Experienced in providing customer service.  Must pass a criminal background check.
3. Excellent written and verbal communication skills including comfort levels with using Microsoft Office (MS Word, MS Excel, MS PowerPoint). Comfort level using Microsoft Outlook 365 for email and shared calendars; willingness to learn to use Microsoft Teams and Slack
4. Experience using internet-based programs and common office equipment including Windows-based computers, printers, scanners, and fax machines.
5. Basic understanding of clerical procedures and systems such as recordkeeping and filing Comfort level with data entry in online programs, MS Excel, and other methods.
6. Ability to prioritize, multi-task, and follow through with minimal direction and competing deadlines.
7. Team members must be able to keep confidential information. Attention to detail and being highly organized is a must.
8. Must be a collaborative team member, must work positively in a team environment.
9. Ability to prioritize, multi-task, and follow through with minimal direction.
10. Ability to work with children and the ability to work with children and families in crisis. Must be comfortable intervening on behalf of the child’s safety and security.
11. Focus on providing excellent client assistance and ensuring client confidentiality is kept.
12. Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.
13. Flexibility in varied job assignments, including the ability to adapt to constantly changing priorities.
14. Team members must be energetic, flexible, collaborative, and proactive. Access to reliable personal transportation, including having a driver’s license and legal ability to drive.
15. Impeccable professionalism that will be displayed when working with other team members, other YWCA staff members and volunteers, primary and secondary victims, and the public.
16. Ability to work with compassion and patience in a traumatic and frantic environment. Must be oriented towards developing the potential of victims of domestic violence, sexual violence, and child abuse/neglect. Must have a strong grasp of principles of empathy.