JOB TITLE: SARP Program Data & Operations Manager

STATUS: Full-Time/Exempt

Job Summary:

For over 100 years, YWCA Central Virginia has been serving the women, children, and families of Central Virginia. Founded in 1912 by a dedicated group of women, who had incidentally been told that creating an organization for women and by women would never fly, the YWCA Central Virginia has grown and adapted to meet the varying needs of the communities we serve.

YWCA Central Virginia serves seven counties and one city, an area of 4,400 square miles with a population of over 400,000 community members. We currently host three key direct service programs: Domestic Violence Prevention Program, Sexual Assault Response Program, and Town Center Women’s Residential Housing Program.

Position Description:

YWCA Central Virginia is seeking a full-time Program Manager to work with our Sexual Assault Response Program team. The Program Manager will lead the programs data collection and reporting requirements, while also taking the lead in ensuring the SARP office remains operational. The Program Manager will be responsible for the overall management, coordination, and daily operational procedures, as well as providing direct services to any victim/s of sexual violence, sexual assault, and/or human trafficking in the Lynchburg General Hospital Emergency Room, as well as providing case management services to victims whose assaults occur within the SARP service area. The Program Manager will also be responsible for engaging the community in prevention work which may include public presentations to youth, adults, businesses and allied professionals. The Program Manager is responsible for facilitating and continuing to maintain existing and future Coordinated Community Response Teams; providing trainings on prevention, education, and response topics on sexual violence for allied professionals, community organizations, and at educational institutions; for a coordination of services provided to victims y staff, interns, and volunteers; as well as for providing services and case management to any victims of sexual violence who received initial services in the Lynchburg General Hospital Emergency Room and/or the Child Advocacy Center. Under direct leadership of the Senior Director of Victim Services, the Program Manager will work collaboratively with other SARP team members and the Chief Executive Officer.

NOTE:THIS POSITION IS FULLY GRANT FUNDED. While it is anticipated that continuation funding will be available, it is not guaranteed.

Administrative Responsibilities (35%)

? Coordination of SARP Services

? Provide direct assistance to the Senior Director of Victim Services in the hiring, discipline, and termination of subordinate employees

? Engage in direct recruitment, interviewing, retaining, and supervision of SARP unpaid and paid interns

? Provide required training for employees, volunteers, and interns

? Assist in organizing, planning, coordinating and documenting all SARP staff meetings in consultation with the Senior Director of Victim Services. Plan and attend In-Service Trainings of Volunteers

? Provide accurate information to Human Resources staff in regard to program unpaid and paid interns, and program volunteers who will have direct contact with clients

? Responsible for scheduling all volunteers and interns

? Provide leadership/mentorship for SARP volunteers regarding ER and hotline calls, missed shifts, and opportunities for constructive improvement. Manager will distribute, collect, and maintain evaluations regarding services provided by SARP volunteers

? Review all Emergency Department paperwork and assign clients to other full-time SARP staff

? Input and maintain statistical data with regard to project goals and objectives. This includes accurate reporting on open cases, closing cases as regulations provide, and providing accurate and up-to-date to the Chief Executive Officer for grants and outward-facing marketing

? Submit articles for monthly Volunteer eNewsletter

? Community Outreach and Coordination

? Facilitate and continue to maintain existing and future Multidisciplinary Team (MDT) and Sexual Assault Response Team (SART) members about formation of team

? Maintain records for MDT and SART for the Commonwealth’s Attorney’s office

? Work with MDT and SART members to develop a written protocol if one does not already exist

? Pursue officer positions (Coordinator or Secretary) within the MDT and SART teams

? Serve on other Coalitions and Task Forces that target sexual violence advocacy and education

? Implement local SART trainings, as needed

? Contact relevant community partners including other nonprofits, for-profits, and public sector organizations to develop, foster, and maintain relationships with the organization and to set-up prevention and educational trainings

? Contact relevant staff at all local schools (including K-12, community colleges, and 4-year colleges/universities) to develop, foster, and maintain relationships to engage students and staff for prevention and educational trainings

Sexual Assault Direct Victim Services Responsibilities (60%)

? Provide direct victim assistance to victims of sexual assault, violence, and/or human trafficking. This includes both child (0-18) and adult sexual assault victims

? Provide hotline services

? Provide on-call coverage; this includes daylight, evening, overnight, weekend and holiday on-call shifts

? Document all services on the Client Services Spreadsheet, in VAData, and in case files in accordance with accreditation standards and in regard to project goals and objectives

? Provide accurate and complete case management as necessary to provide assistance to SARP clients as needed

Additional Program & Agency Responsibilities (5%)

? Deliver community presentations consistent with program goals and objectives

? Manager is expected to be knowledgeable about YWCA USA network and all YWCA Central Virginia programs and initiatives. Manager may be asked to participate in YWCA USA events, training, and conferences.

? Attend all YWCA association staff meetings including program meetings, departmental meetings, and all-staff meetings

? Participate in and positively represent SARP and YWCA during work related activities held outside of regular work hours. This may involve requests to speak about the full association by the Senior Leadership Team or members of the Development team.

All YWCA staff members are expected to function as self-directed members of a team, to model professional standards and YWCA’s mission, and to help sustain an environment that eliminates racism, promotes diversity and inclusion, and encourages women’s and girl’s investment in themselves and in the YWCA movement.

OTHER DUTIES:

? Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Qualifications

1. An understanding of and belief in the mission of YWCA Central Virginia which is to eliminate racism and empower women. All team members must have a commitment to promote racial equity and social justice advocacy.

2. Bachelor’s degree or higher in psychology, counseling, social services/social work, sociology, criminal justice, or human services field is required. Must pass a criminal background check.

3. At least one (1) year of professional experience in the human services (mental health and wellness, social services/social work, sociology) or criminal justice field with at least one (1) year of supervisory experience required.

4. Knowledge of crisis intervention skills, understanding of the needs/dynamics of sexual assault victims, and the ability to maintain confidentiality is required.

5. Excellent written and verbal communication skills.

6. Excellent leadership, management, and interpersonal skills.

7. Proficiency with Microsoft Office Suite including Word, Excel, and PowerPoint. Should be comfortable or willing to learn best practices for Microsoft Outlook 365, Microsoft OneDrive, Microsoft SharePoint, Microsoft Teams, and Slack.

8. Ability to prioritize, multi-task and follow through with minimal direction.

9. Attention to detail and being highly organized is a must.

10. Impeccable professionalism that will be displayed when working with other team members, other YWCA staff members and volunteers, primary and secondary victims, and the public and the public at-large.

11. Ability and willingness to work assigned on-call shifts to provide crisis response that includes evenings, weekends, and holiday times as required to hold position.

12. Access to reliable personal transportation and the ability to respond to a crisis call by arriving at the Emergency Department within 30 minutes of receiving it. Must have valid driver’s license and be able to operate a motor vehicle themselves.

13. Ability to function well in high-paced and at times stressful environment. Ability to work with compassion and patience in a traumatic and frantic emergency room environment. Ability to work with community members who have endured traumatic situations, and in an environment that may present vicarious trauma.

14. Comfort level with public speaking and educational presentations on sensitive topics.

Preferred Qualifications:

1. Completion of YWCA SARP volunteer training in advance of hire.

2. Comfort with media engagement a plus.

3. Experience with budget management either from a programmatic perspective or an organizational perspective.

4. Master’s degree in psychology, social services/social work, sociology, public health, or human services field.

Physical Requirements

? Maintain dexterity, vision and coordination, sufficient to perform essential functions.

? Ability to sit for extended periods of time.

? Must be able to lift and move up to 50 pounds.

? Requires the ability to be mobile (including, but not limited to walking, bending, squatting, crouching, twisting, kneeling, reaching, climbing stairs, etc.)

Environmental Conditions

? This position is an on-call position where the Manager must be prepared to respond to crisis calls during daylight, evening, overnight, weekend and holiday hours. Crisis calls will be responded to in an emergency room setting within a local hospital, therefore the Manager will be working in a high-speed medical setting that could pose health and safety risks.

Mental Demands

? This position requires on-call work where calls are unscheduled, which may cause significant stress. The incumbent must also deal with a wide variety of people on various issues including, but not limited to, those facing domestic violence, sexual assault, human trafficking, poverty, homelessness, and racism due to the mission and programs of YWCA.

POSITION TYPE AND EXPECTED HOURS

? This is a full-time position. Program Manager will work traditional daylight shift (9-5pm Monday-Friday) but will also be responsible for assigned on-call shifts to respond to the emergency department which could be scheduled during evening, weekends, or holidays. As an exempt team member, the Manager will not receive any pay differentials nor compensatory time for on-call shifts.

? This position is eligible for benefits including the opportunity to buy into group health insurance (medical, dental, vision), provided life insurance and short-term disability, and the opportunity after two (2) years to join YWCA USA Retirement Program.

YWCA Central Virginia is an Equal Opportunity Employer. YWCA Central Virginia does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Pay Scale and Hours: $35,568 annually depending on experience and availability of funds. This position is supported by grant funding and therefore there is no ability to negotiate the pay range. A successful background check is required and will be ran post-offer. Please note that certain crimes will invalidate any offer of employment due to grant funding regulations.

Job Type: Full-time

Pay: $32,000.00 – $35,568.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• On call

JOB TITLE: DVPP Data & Reporting Services Coordinator

STATUS: Full-Time/Exempt

Organization Summary:

For over 100 years YWCA Central Virginia has been serving the women, children, and families of Central Virginia. Founded in 1912 by a dedicated group of women, who had incidentally been told that creating an organization for women and by women would never fly, YWCA Central Virginia has grown and adapted to meet the varying needs of the communities we serve.

YWCA Central Virginia serves seven counties and one city, an area of 4,400 square miles with a population of over 400,000 community members. We currently host three key direct service programs: Domestic Violence Prevention Program, Sexual Assault Response Program, and Town Center Women’s Residential Housing Program.

Job Summary

Under the direction of the Senior Director of Victim Services, the DVPP Data & Reporting Services Coordinator will be responsible for acting as receptionist, running the front office, acting as administrative assistant, and entering monthly and quarterly data statistics.

Areas of Responsibility

? General Expectations: In the performance of their respective task and duties, all employees are expected to confirm to the following:

? Fully understand and consistently exhibit all of YWCA Central Virginia’s mission, values, and vision, while fostering the same with all direct reports.

? Perform quality work within deadlines with or without direct supervision.

? Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

? Essential Responsibilities: Must be able to perform essential responsibilities with or without reasonable accommodations

? Answer phones and doors as needed

? Keep all files and forms current

? Tally and enter monthly and quarterly statistics into VA Data System

? Assist with the coordination and training of volunteers and interns

? Assist with coordination of donations

? Compiles supply order list and keep supply closet organized

? Assist staff with typing, copying and filing and keeping calendars current

? Work with Senior Director on grant administration and office management

? Responsible for petty cash

? Answer hotline calls as needed

? Flexibility with schedule as needed, to attend meetings, which may include some evenings and weekends

? Ability to abide by principles of EEO compliance and a workplace of dignity and respect

? Ability to work cooperatively in a group and/or team setting

? Ability to professionally communicate with other employees and outside vendors, as required

? Ability to take guidance and direction from Chief Executive Officer, Senior Leadership, and/or Board of Directors

? Direct Victim Services

? Assist in orientation and training of new casework/advocate staff

? Make referrals to appropriate community resources

? Intake and orientation for the new clients: expectations, program schedule, etc.

? Provide crisis intervention to clients and crisis intervention direction to staff when on call. Intake and orientation for new clients: rules, program schedules, etc. and be on call for crisis intervention

? Complete daily statistic log. Keep accurate and up-to-date records of each client.

? Document daily events in the House Log.

? Provide transportation for clients to scheduled appointments and activities when walking or public transportation is not an option.

? Primary Prevention Work

? Deliver community presentations consistent with project goals and objectives.

? Additional Program/Agency Responsibilities

? Attend staff meetings including program meetings, departmental meetings, and all-staff meetings.

? Assist in the training, supervision, and evaluation of interns, practicum, and work-study students.

? Participate in and positively represent DVPP and YWCA during work related activities held outside of regular work hours.

All YWCA staff members are expected to function as self-directed members of a team, to model professional standards and YWCA Central Virginia’s mission, and to help sustain an environment that eliminates racism, promotes diversity and inclusion, and encourages women’s and girl’s investment in themselves and in the YWCA movement.

OTHER DUTIES:

? Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Qualifications

1. An understanding of and belief in the mission of YWCA Central Virginia which is to eliminate racism and empower women. All team members must have a commitment to promote racial equity and social justice advocacy.

2. Excellent written and verbal communication skills.

3. Ability to prioritize, multi-task and follow through with minimal direction.

4. Attention to detail and being highly organized is a must.

5. Impeccable professionalism that will be displayed when working with other team members, other YWCA staff members and volunteers, primary and secondary victims, and the public and the public at-large.

6. Ability to work with compassion and patience in a traumatic environment.

Preferred Qualifications:

1. Education & Experience:

a. Bachelor’s degree in the field of Human Services.

b. Must possess personal qualities of patience, empathy, and flexibility. Must be oriented toward developing the potential of victims of domestic violence.

Physical Requirements

? Maintain dexterity, vision and coordination, sufficient to perform essential functions.

? Ability to sit for extended periods of time.

? Must be able to lift and move up to 50 pounds.

? Requires the ability to be mobile (including, but not limited to walking, bending, squatting, crouching, twisting, kneeling, reaching, climbing stairs, etc.)

Environmental Conditions

? The incumbent is located in a busy office environment; or busy public areas. The incumbent is faced with constant interruptions and must meet with others on a regular basis.

Mental Demands

? This position requires work which may cause significant stress. The incumbent must also deal with a wide variety of people on various issues including, but not limited to, those facing domestic violence, sexual assault, human trafficking, poverty, homelessness, and racism due to the mission and programs of YWCA.

POSITION TYPE AND EXPECTED HOURS

? This is a full-time position. DVPP Data & Reporting Services Coordinator will work traditional daylight shift (9-5pm Monday-Friday). As an exempt team member, this position will not receive any pay differentials nor compensatory time for on-call shifts.

? This position is eligible for benefits including the opportunity to buy into group health insurance (medical, dental, vision), provided life insurance and short-term disability, and the opportunity after two (2) years to join the YWCA USA Retirement Program.

YWCA Central Virginia is an Equal Opportunity Employer. YWCA Central Virginia does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Pay Scale and Hours: $32,000- $35,568 depending on experience and availability of funds. This position is supported by grant funding and therefore there is no ability to negotiate the pay range. A successful background check is required and will be ran post-offer. Please note that certain crimes will invalidate any offer of employment due to grant funding regulations.

Job Type: Full-time

Pay: $32,000.00 – $35,568.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• On call

JOB DESCRIPTION

Position: YWCA Domestic Violence Prevention Program/DVPP Frannie’s House Relief Worker — DAYLIGHT

Status: Part Time/Hourly/Non-Exempt

1. GENERAL DESCRIPTION

Provides support services to assist clients during the absence of casework staff. This position reports directly to the

YWCA Director of Programs, the DVPP Director, and the Frannie’s House Manager. This position has no supervisory responsibilities. NOTE: This position is fully funded through grant support, it is anticipated that continuation funding will be available, but not guaranteed.

2. ESSENTIAL FUNCTIONS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. o Complete intake and orientation for new clients. This may include:

? Reviewing rules and responsibilities

? Reviewing daily routine and program schedules

? Making room assignments

? Logging all intakes

? Issuing food and needed supplies to new clients o Answering the phone and fill out hotline forms for all calls that apply (Women who have experience domestic violence through not only physical, but mental and verbal abuse are also eligible to enter shelter; any community member who has experienced domestic violence through physical, mental, and/or verbal means are eligible for DVPP services)

? If there is a full shelter, make appropriate referrals to other community agencies

? If the caller is being physically abused, accept the community member immediately if there is room in the shelter

? Provide consultations with survivors who are not seeking shelter, helping them to sort out their options and to make sound decisions. o Complete daily documentation of events in the log and document important information in client’s files o Remain current by reading log book– all information must remain confidential, and you must sign a confidentially waiver upon hire. o Report all referrals made to residents to the appropriate caseworker. o Ensure all chores are completed and properly documented. o Enforce shelter rules and regulations. o Report all suspected incidents of child abuse – this position is a mandated reporter o Attend all regularly scheduled staff meetings including any full YWCA staff meetings o Provide support for the clients o Assist with other duties as assigned by the Director of Programs and/or the DVPP Director.

3. COMPENTENCIES

• Flexibility
• Communication Proficiency
• Collaboration Skills
• Customer/Client Focus
• Technical Capacity
• Patience
• Empathy
• Must be oriented toward developing the potential of victims of domestic violence.

4. JOB REQUIREMENTS

• EDUCATION
• High School degree (diploma or GED).
• KNOWLEDGE/EXPERIENCE
• Preferred one-year nonprofit experience.
• Experience working with a diverse, multicultural population considered an asset
• Fluent in English, verbal and written
• Proficiency with Windows Computers, Microsoft Office Suite, Multi-Line Telephones, Photocopy and Fax machines.
• SKILLS
• Ability to take initiative, problem solve and make decisions within job scope
• An understanding and experience of fast moving workplace environment, superior written and oral communication skills
• Strong track record of customer service and effective people skills
• Excellent time management skills and organizational skills with strong attention to detail
• Ability to work well under pressure and multi-task without supervision
• Ability to work independently as well as collaboratively in a positive team environment

5. WORKING CONDITIONS

• PHYSICAL DEMANDS
• This is largely a sedentary role; however, some filing and lifting is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. This role may also assist by lifting children, and helping to move items at the shelter including food stuffs and other donations.
• ENVIRONMENTAL CONDITIONS
• The Relief Worker is located in a busy shelter that can become stressful. The Relief Worker is faced with constant interruptions and must meet with others on a regular basis.
• SENSORY DEMANDS
• The Relief Worker may spend long hours in intense concentration. The Relief Worker may also spend hours on the computer entering thorough information which requires attention to detail and high levels of accuracy.
• MENTAL DEMANDS
• There are a number of deadlines associated with this position, which may cause significant stress. The incumbent must also deal with a wide variety of people on various issues including, but not limited to, those facing domestic violence, sexual assault, poverty, homelessness, and racism due to the mission and programs of the YWCA.

6. POSITION TYPE AND EXPECTED HOURS

• This is a part-time position, with no eligibility for benefits.
• This is a daylight position. Hours that must be filled are Sunday from 9:00 AM to 5:00 PM.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Scale and Hours: $11.00-11.50 per hour. Employees are eligible for time and a half on holidays. This position is grant funded, and therefore we do not have the ability to change or alter the pay rate and scale.

Job Type: Part-time

Pay: $11.00 – $12.00 per hour

Benefits:

• Employee assistance program
• Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
COVID Vaccination required. Mask mandate has been lifted.

Ability to commute/relocate:

• Altavista, VA: Reliably commute or planning to relocate before starting work (Required)

The YWCA of Central Virginia is seeking a team member to provide support services to the community and our Victim Services program clients through our domestic violence shelter, domestic violence, and sexual assault hotline services, and in our Children’s Supervised Visitation Center. This multi-faceted position reports to the YWCA Senior Managing Director for Victim Services, in conjunction with the Associate Manager for Urban Shelter programs and the Supervised Visitation Center Coordinator. The role has no supervisory responsibilities. The ideal candidate will have hands-on experience with youth and/or families in crisis, administrative experience, and a comfort level for working with community members and clients who may have been personally traumatized or exposed to trauma. The YWCA is moving forward to continue our mission, and we need a member of our team that will focus on providing key supports within our service area so that the YWCA can continue to serve the women, girls, and families of Central Virginia in the years and decades to come.

This position is 50-100% grant-funded. Although the grant is expected to be continued, sometimes grant funding will be relinquished from the grantor with little to short notice. If that would occur, your employment under the grant would be terminated. However, you should be aware that your employment as a staff employee of the YWCA of Central Virginia is at-will and may be terminated by you or the YWCA at any time regardless of the end date of the grant.

AREAS OF RESPONSIBILITY

HOTLINE SERVICES

• Respond to YWCA Victim Services Hotline calls with care and compassion. Calls may be from our Sexual Assault Response Program or our Domestic Violence Prevention Program Hotlines.

SUPERVISED VISITATION MONITORING AND OPERATIONS

• Responsible for opening and closing the visitation center when on duty. This will include but is not limited to opening the facility, ensuring the center is clean and tidy, sanitizing the center surfaces and toys before and after visitations occur, ensuring the center is tidy before closing, and proper securing of the center upon exit.
• Will utilize knowledge to conduct safe, supervised visits with family members. Aid with COVID-19 monitoring when requested. Must be comfortable taking temperatures using a touchless thermometer of survivors who are residing or visiting the shelter.

SHELTER OPERATIONS, AND CLIENT SERVICES

• Responsible for answering calls that come into the shelter facility and complete any required paperwork to document those calls (e.g. calls from individuals who have experienced domestic violence through physical, mental, and verbal means).
• If there is a full shelter, make appropriate referrals to other community agencies
• If the caller is being physically abused, accept the community member immediately if there is room in the shelter
• Provide consultations with survivors who are not seeking shelter, helping them to sort out their options and to make sound decisions.
• Provide compassionate assistance to new shelter residents admitted during their shift. The team member is responsible for completing all intake and orientation for new clients.
• YWCA Relief Staff MUST report all suspected incidents of child abuse as this role is considered a mandated reporter.
• Aid with COVID-19 monitoring when requested. Must be comfortable taking temperatures using a touchless thermometer of survivors who are residing or visiting the shelter.

TOWN CENTER RELIEF DUTIES

• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Answers, screens, and directs phone calls to staff; transfers callers to appropriate voicemail box when an employee is unavailable and/or takes appropriate messages. Provides callers with information on our Association including information on our programs and social enterprise (Church Street Bridal).
• Receive payments for Town Center resident rental units, gymnasium, and Ivey room. Properly document payments via receipts and other paperwork for the Finance team.
• Responsible for opening and/or closing the building including turning on/off the security system and locking/unlocking all doors in the lobby area. Must be comfortable with technology, and able to acquire full knowledge of fire and security systems.

Job Qualifications

• An understanding of and belief in the mission of the YWCA of Central Virginia which is to eliminate racism and empower women. All team members must have a commitment to promote racial equity and social justice advocacy.
• High School diploma required. Experienced in providing customer service. Must pass a criminal background check.
• Excellent written and verbal communication skills including comfort levels with using Microsoft Office (MS Word, MS Excel, MS PowerPoint). Comfort level using Microsoft Outlook 365 for email and shared calendars; willingness to learn to use Microsoft Teams and Slack
• Experience using internet-based programs and common office equipment including Windows-based computers, printers, scanners, and fax machines.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing Comfort level with data entry in online programs, MS Excel, and other methods.
• Ability to prioritize, multi-task, and follow through with minimal direction and competing deadlines.
• Team members must be able to keep confidential information. Attention to detail and being highly organized is a must.
• Must be a collaborative team member, must work positively in a team environment.
• Ability to prioritize, multi-task, and follow through with minimal direction.
• Ability to work with children and the ability to work with children and families in crisis. Must be comfortable intervening on behalf of the child’s safety and security.
• Focus on providing excellent client assistance and ensuring client confidentiality is kept.
• Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.
• Flexibility in varied job assignments, including the ability to adapt to constantly changing priorities.
• Team members must be energetic, flexible, collaborative, and proactive. Access to reliable personal transportation, including having a driver’s license and legal ability to drive.
• Impeccable professionalism that will be displayed when working with other team members, other YWCA staff members and volunteers, primary and secondary victims, and the public.
• Ability to work with compassion and patience in a traumatic and frantic environment. Must be oriented towards developing the potential of victims of domestic violence, sexual violence, and child abuse/neglect. Must have a strong grasp of principles of empathy.

Physical Demands: This is largely a sedentary role; however, some filing and lifting are required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary. This role may also assist by lifting children and helping to move items including foodstuffs and other donations. The work will be located in one of two historic facilities that will require the capacity to maneuver stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental Conditions: The Relief Worker could be in one of two areas: The YWCA Town Center facility is a historic building that is usually a calm environment but could be active when visitations take place. The YWCA confidential urban shelters in a usually busy location that can become stressful. The Relief Worker is faced with constant interruptions and must meet with others on a regular basis.
This position requires direct interaction with clients and the public where the staff member could be exposed to and communicable diseases including influenza and the novel coronavirus (COVID-19) as well as other issues including bedbugs.

Position Type and Expected Hours

• This is a part-time position, with no eligibility for benefits.
• Hours and Shifts will vary with the needs of our Victim Services Programs but may include weekend, holiday, evening, and overnight hours. Supervisors will work with staff to appropriately and promptly schedule possible hours. Further, this position may be called to fill in on previously unscheduled shifts. This position will only work when the need arises.
• This role can be scheduled to work in two separate historic facilities – our YWCA Town Center facility and our confidential Urban shelter.

YWCA of Central Virginia is an Equal Opportunity Employer.

Pay Scale and Hours: $11.00-12.00 per hour depending on experiences and availability of funds. Employees are eligible for time and a half on holidays. This position is grant-funded, and therefore we do not have the ability to change or alter the pay rate and scale.’
‘
Benefit Conditions:

• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Part-time

Pay: $11.00 – $12.00 per hour

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: Multiple Locations